Call Answering Services for Higher Education

Most colleges, universities and other higher education institutions are dealing with severe financial burdens. School departments are looking for ways to continue to provide top-quality services for students while maintaining cost controls — often while dealing with dwindling staff resources. From faculty to administrative staff, schools across the country have to do more with less.

One effective way for schools to manage costs while maintaining its services is by implementing an outsourced call center. By using an outside service to handle calls to administrators and faculty members, schools can reduce the burden currently placed on overworked staff members and have them concentrate on other, more time-sensitive tasks.

Like with medical answering services, educational call centers can be arranged to maintain a high level of privacy. Educational institutions are bound by strict laws governing what information can be given out over the phone, and it’s important that any high education-focused answering service understand these laws. Choosing a call center company like Map Communications with a proven track record of working with college and universities ensures these organizations that privacy will be placed at a premium while still delivering grade A support.

Our customer support solution gives learning institutions advanced call tracking information which can be valuable in understanding what services are most important for current and prospective students. Daily and monthly attendance reports can be broken down and analyzed by counselor, faculty member or degree program, letting administrators understand the best ways to allocate future resources.

In addition, call center companies like Map Communications can make sure that callers don’t get stuck in a potentially frustrating maze of transfers from department to department. Highly skilled operators can work off of protocols and scripts that your department develops, giving you the ability to customize the support solution to meet the specific needs of your department or school.